FAQ'S

Who is this for?

Everyone can benefit! Seniors, home alone of all ages (youngsters and elders), disabled, people with chronic medical conditions, lonely or isolated, immobile, recent loss, grief or life changing event. Even single parents who need some assistance or a back up for just checking-in with their loved ones. 

Why a live-person rather than a computer generated call?

A person has attributes of caring, compassion, and can be supportive; computers do not! Computers cannot sense when something may be wrong or something doesn't seem right. We are here to provide support, build morale, lend an ear, social interaction, share stories, and express compassion. Family members are often very busy with work, children, significant others and caring for their loved ones and find it very nice to know they have a back up at an affordable price.

Why should I choose Amazards Communication Call Support System?

We care about our members and treat them as if they are part of our family. We offer a reliable service at an affordable price based on your individual needs. We guarantee you will love our service and our price. Some local volunteer based services provide very basic welfare checks that tend to be unreliable and inconsistent and do not offer customized plans to meet your needs.

How does this work?

A live-person checks-in with your loved one on a daily basis. We notify members contact via text or email if we were unable to check-in. We provide a reminder service for medications, appointments, etc. We make friendship calls and build a trusting rapport with your loved one. We offer the checkmate option for those that don't want to be called daily and they can check-in with us and leave a message at their convenience by 6pm cst. Any information provided to us is kept confidential.

How long do these calls take?

Check-in calls are made daily to ask if you are OK or are in need of any assistance. Reminder calls are made to remind you to do something specific that you designated upon enrollment. Friendship calls are made based on your scheduled needs that you designated upon enrollment. We make every attempt to have the same representative make these friendship calls which helps to establish trust and build rapport. 

What do our representatives talk about with our members?

The boundaries are few. We are happy to discuss whatever it is our members would like to talk about. We are here to lend an ear, share stories, current events, support and build a friendship with your loved one. We of course would steer clear of any romantic or sexual conversation. 

What happens if you need assistance or aren't feeling well?

In the event of an emergency, we will instruct you to hang up and call 911. We will notify your designated contact by text or email. If you are not feeling well or are in need of assistance we will notify your designated contact.

What happens if you don't answer the phone?

We will attempt to call you back within the hour. If not able to reach you, we will attempt a 3rd within the hour. If not able to reach you, we will leave a message if able and notify your designated contact.

What happens if you forget to check-in with us by 6pm if you chose the checkmate plan?

If we do not have a check-in from you by 6pm central time, we will text and/or email your and your contact by that a check-in was not received on that day.  

What if you go on vacation or need to make a change in your reminder times?

Just email us or call us with the changes and we will be happy to make those changes.

Who do we contact and how do we contact them?

Contacts are provided by you upon enrollment and can be changed at any time. Just email us or call us with any changes and we will gladly make those changes. You are able to provide us instructions on methods to reach your contacts, which can include text or email. We recommend having at least 2 contacts on file. This could be family, neighbors, friends, power of attorney, housing or state authority, etc. If none of these are available, you can provide us with the number to your local police department.

Can we call members anywhere in the U.S.?

Yes we can!  Our representatives are located in the U.S. and our service is available nationwide.

How does the billing work?

We accept all major credit cards and they are processed securely.  The credit card you provide upon enrollment will be automatically billed each month on the day corresponding to your enrollment date, for the amount of the plan you chose. There are no activation fees or contracts. For example, if you enroll on the 10th of the month, the automatic billing will be on the 10th of each month, thereafter. ( Please call our office at 1-833-777-1902 if you would like to make changes to your billing date). Enrollment comes with 7 day free trial. If you do not wish to continue enrollment just cancel within the first 7 days and your card will not be billed. 

What if you would like to make a change to your plan?

That is not a problem. We can make changes as needed. Just email us or call us with any changes and we will be happy to prorate the fees.

What do we not do?

We are not a substitute for profession medical advice or for the care that is rendered by your physician. We are not a referral service or medical alert service. We are not to instruct members on which medications to take for medication reminder calls. We find it best if the members utilize a daily medication dispenser marked with time of day.

IN THE EVENT OF AN EMERGENCY, YOU MUST CALL YOUR DOCTOR OR 911 IMMEDIATELY

How do you cancel your membership?

Just email us or call us to cancel and no further payments will occur. There are no contracts or additional fees. Banking institutions suggest that you contact us at least 10 days before your next billing date to ensure no further automatic payments are performed.

Please contact us with any problems or concerns. We would also love to hear about positive feedback as well.

Phone: 1-833-777-1902

Email: www.amazards.com